Privacy policy

1. Introduction

This Privacy Policy describes the policies and procedures of Soluble System Private Limited, operating under the brand name Ecosys Cleaners (hereinafter referred to as "Ecosys Cleaners", "Company", "we", "our" or "us"), on the collection, use, processing, storage, and disclosure of your personal information when you visit or make a purchase from www.ecosyscleaners.com (the "Site") or use any of our products or services.

This Privacy Policy is to be read in conjunction with our Terms of Service available on the Site. In the event of any inconsistency between this Privacy Policy and our Terms of Service, the Terms of Service shall prevail.

By visiting the Site and/or purchasing from us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Personal Information We Collect

We collect the following categories of personal information:

2.1 Device and Usage Information

When you visit the Site, we automatically collect certain information about your device and browsing behaviour, including:

Information about your web browser, IP address, and time zone
Cookies and similar tracking technologies installed on your device
Information about the individual web pages or products you view
Referring websites or search terms that directed you to the Site
Information about how you interact with the Site

We collect this device information using the following technologies:

Cookies: data files placed on your device, often including an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org
Log Files: records of actions occurring on the Site, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
Web Beacons, Tags, and Pixels: electronic files used to record information about how you browse the Site
Advertising Pixels: we use Meta (Facebook) Pixel and Google Analytics/Ads Pixel to understand user behaviour and deliver relevant advertising

2.2 Order Information

When you make a purchase or submit a product review on the Site, we collect:

Your name, billing address, shipping address, and email address
Phone number
Payment information — all payments on the Site are processed through our third-party payment processor, Shopflo. Your payment information is collected and held solely by Shopflo in accordance with its own terms and privacy policy; we do not collect, process, or store your payment information
Order history and transaction details

2.3 Communications

We may collect your mobile phone number for the purpose of sending SMS messages related to order updates and delivery notifications. By providing your mobile number, you consent to receiving such messages. We will not use your mobile number for marketing or promotional communications without obtaining your separate, explicit consent for that purpose. You may opt out at any time by following the unsubscribe instructions in those messages or by contacting us directly.

3. How We Use Your Personal Information

We use the personal information we collect to:

Process and fulfil orders placed through the Site, including payment processing, shipping arrangements, and providing order confirmations and invoices
Communicate with you about your orders, account, and queries
Screen orders for potential risk or fraud
Improve and optimise the Site by generating analytics about how customers browse and interact with it
Deliver targeted advertisements or marketing communications that may be of interest to you, through Meta and Google platforms, where you have provided your prior explicit consent to such use of your personal information
Comply with applicable legal obligations
Protect the rights, property, and safety of the Company, our users, and the public

4. Sharing Your Personal Information

We share your personal information with third parties only in the following circumstances:

Service Providers:

We use Shopify to power our online store. You can read Shopify's privacy policy at https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how customers use the Site — Google's privacy policy is available at https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

Payment Processor:

Payment transactions are processed by our third-party payment processor, Shopflo. We do not collect, process, or store your payment information, which is held solely by Shopflo. The processing of payments is governed by the payment processor's terms and privacy policy. We undertake no responsibility for the safekeeping of such information.

Logistics and Delivery Partners:

We share your name, address, and order details with warehouse operators and delivery partners solely to fulfil your order.

Advertising Partners:

We use Meta (Facebook) and Google advertising tools. These platforms may use cookies and pixels to deliver advertising to you based on your browsing behaviour. For more information about targeted advertising, visit the Network Advertising Initiative at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Legal Compliance:

We may disclose your personal information where required by applicable law, court order, or government authority, or where we believe disclosure is necessary to protect our rights or the rights of others.

Business Transfers:

In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, user information may be transferred as part of that transaction.

5. Behavioural Advertising and Opt-Out

Where you have given us your prior affirmative (opt-in) consent, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We do not rely on any automatic or pre-ticked opt-in for this purpose, and you may withdraw your consent at any time using the opt-out options set out below.

You can opt out of targeted advertising by visiting:

Facebook/Meta: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Network Advertising Initiative opt-out portal: http://optout.aboutads.info/

Please note that we do not alter our data collection and use practices when we receive a Do Not Track signal from your browser.

6. Cookies

Our Site uses cookies to enable our servers to recognise your browser and improve your experience on the Site. You can disable cookies through your browser settings; however, this may affect your ability to use certain features of the Site. This Privacy Policy covers only cookies set by our Site and not those set by third parties.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete it.

8. Security of Personal Information

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, use, alteration, or disclosure. These measures include:

Encryption of payment information during transmission
Industry-standard storage and access controls

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of your information at any time.

You are responsible for keeping your account password confidential and limiting access to your device and browser.

9. Your Rights

As a user of our Site, you have the right to:

Access the personal information we hold about you
Request correction or updating of inaccurate personal information
Request deletion of your personal information, subject to our legal obligations
Withdraw consent to processing, where processing is based on your consent
Opt out of marketing communications at any time

To exercise any of these rights, please contact our Grievance Officer using the details set out in Section 12 below. We will respond to your request within 15 (fifteen) days of receipt.

10. Minors

The Site is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from persons under 18 years of age. If you are a parent or guardian and believe your child has provided personal information to us, please notify us by writing to our Grievance Officer at support@ecosyscleaners.com (whose details are set out in Section 12) and we will delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or for other operational or regulatory reasons. We will notify you of material changes by posting an announcement on the Site or by sending you an email. Your continued use of the Site after any changes are posted constitutes acceptance of the updated Privacy Policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are as follows:

Name: Mr. Chirag Dangi

Designation: Co-Founder & CMO, Soluble System Private Limited

Email: support@ecosyscleaners.com

Phone: +91-9082670659

If you have any grievance with respect to the processing of your personal information or any breach of this Privacy Policy, you may contact the Grievance Officer. All grievances will be acknowledged within 24 (twenty-four) hours and resolved within 15 (fifteen) days of receipt.

13. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us at:

Soluble System Private Limited (Ecosys Cleaners)